Resort Information

RESORT

At what time can we check-in?

You can check-in from 4pm onwards.
Reception is open 24 hours.

Should you plan to arrive early on your check-in date, please let us know in advance by telephone or email. We always do our best to minimise waiting times.

Complying with Spanish legislation introduced in 2024, all guests must provide personal information and contact details, and guests over the age of 14 must also provide their ID details. To save time at check in this can be completed online in advance using our online check-in process. A credit or debit card will be requested as security on arrival.

At what time do we need to check-out?

We kindly ask you to vacate your room by 10am on your departure day.

Luggage storage facilities are available, please contact Reception for further details.

You may settle your account the day before departure to ensure a speedy check out.

You may continue to use the Resort facilities on your departure day.

Do you offer late check-out?

Subject to availability we can offer late check outs to 12pm upon payment of a €30 supplement. Please contact Reception or Guest Services to enquire.

Is Wi-Fi available?

Yes – enjoy free, high speed Wi-Fi in the main areas on Resort, and in all apartments.

Is there free parking?

Yes - car parking is free. Some areas offer an enclosed garage; you may be asked for a refundable deposit for the garage key.

Are the children’s activities free?

Yes - our complimentary kids’ club, is suitable for children aged 4 – 12 years old and offers an array of activities – all in a safe and friendly environment. Fee’s may be payable for certain activities. We also organise activities for 13 - 15 year olds and there is a Teen Zone where they can hang out and make new friends.

Is there a Gym?

Yes - the Gym is located in the San Diego Suites area of Wyndham Grand and is available for guests of Ramada Hotel & Suites. It is open from 9am until 7pm daily. There is also a Fitness Studio with a range of classes.

Is there a tennis court?

Yes – we have 2 tennis courts (including 1 with artificial grass). Please contact Reception or Guest Services to book and hire equipment.

Is there a supermarket onsite?

Yes - Sam's Pantry, our onsite minimarket, cafe and deli, is open daily from 8am - 6pm.

Can I room charge?

Yes - for your convenience, all transactions can be room charged and this is our preferred method of payment.

Where is the nearest cash point?

There is a cash point located opposite the Guest Service Centre.

Is it possible to exchange money at Reception?

Yes - please bear in mind that this facility is strictly limited to cash exchanges and only for main currencies. Please contact Reception for further details.

Are housekeeping services available?

Yes - all of our accommodation is fully cleaned prior to every check in and after each check out. In addition to this the below services are included:
  • For stays longer than 3 nights guests will have their rubbish removed on day 3 of their stay.
  • For stays longer than 7 nights guests will also have their towels changed on day 4 and a full clean on day 7 of their stay.
Additional housekeeping services can be requested via our Guest Services Team or Reception. Please contact us for further information.

Is there a Doctor on Resort?

Yes - there is a private Medical Centre located close to Reception. It is open from Monday to Friday from 11:30am to 1:30pm In case of an emergency, or if you need a Doctor outside these hours, please do not hesitate to contact Reception, or our onsite security.

Emergency Extensions
Ramada Reception: +34 952 66 99 00 - Internal Extensions: 70520 | 70522
Security: +34 952 66 99 96 - Internal Extension: 33333

Do you Recycle?

Yes - and we encourage you to support Wyndham Green, an efficiency and green practice program, by recycling your household waste. Please use the colour coded bags provided in your kitchen cupboard to separate plastics (yellow), paper and cardboard (blue) and general waste (black). The bags can be deposited at our clearly marked communal recycling points.

What other Green Initiatives do you have?

We operate a Linen Reuse Program. You can support our Green journey by choosing to reuse your towels and linen during your stay. In an effort to cut down on cleaning chemicals and water consumption, we will change your towels midweek. We use approved Ecolab cleaning products and are working to reduce our impact on the planet by adopting more environmentally friendly service levels.

Please see our Social Responsibility page for further information on our sustainability efforts and charitable works.

What are the new EU entry requirements for UK passport holders?

The EU is introducing ETIAS (European Travel Information and Authorisation System) and EES (Entry/Exit System) for visitors from outside the Schengen Area (countries without internal border checks), including UK passport holders. When you first arrive at a Schengen border after EES begins, you’ll provide personal data a photo and/or fingerprints which will be stored digitally. On future trips, border officers will simply verify your existing data, making the process faster. In rare cases, it may need to be collected again.

Find out more here


POOL

Which pools can I use?

Each accommodation category has pool(s) available for guests exclusive use. Reception will provide a Resort Map on arrival.

Do you provide pool towels?

Yes - pool towels can be collected from the Guest Service Centre. A fully refundable €20 deposit is required.

Is there a heated swimming pool?

Yes - there is a pool accessible to all guests in residence that is seasonally heated (November to May) next to Zac’s Restaurant & Bar. There is also a heated pool available to guests staying in Superior Apartments in the Marina del Rey area.


GETTING AROUND

Is there a beach nearby?

Ramada Hotel & Suites is just a 5-10-minute walk from the beach, and our free Resort road train can transport you to and from the nearest access point.

How far away is the nearest town?

Fuengirola town is approximately 2km from the Resort.

When and where are the local markets?

La Cala de Mijas – Wednesdays and Saturdays.
Fuengirola – Tuesdays and Saturdays.

Can I hire a car at the Resort?

Yes - our preferred partner is Autos Lido who operate out of the airport, and from within the Resort.

Need a car? Call or Whatsapp on:
M: +34 616 80 81 82
T: +34 952 327 804
T: +34 952 669 957
Ext: 69957 (from your apartment)

Email: clc@autoslido.es
Web: Click here to book online

Is there public transport available?

Local buses run between Fuengirola and Marbella every half an hour (bus number 220), picking up at bus stops located along the motorway. For Marbella, the closest stop is located at the petrol station adjacent to the Resort. The C1 train line connects Fuengirola to Málaga, with stops including Benalmadena, Torremolinos and Plaza Mayor.

How do I book a Taxi?

Please contact Reception or Guest Services if you require a taxi from the Resort. We recommend that you book a taxi to the airport the day before departure.

Compared to most countries, taxis are reasonably cheap in Spain. The cost of a trip is usually determined by a meter; however, the taxi driver may refer to the official listed tariffs which are available to customers upon request. If in doubt, ask the taxi driver beforehand.

Taxis for more than 4 passengers (minivans) are available on request only, and via prior reservations. Taxi companies cannot guarantee availability of a minivan if requested at the last minute.

Resort & Accommodation Facilities

Resort Facilities

  • 6 Swimming Pools (2 seasonally heated)
  • 3 Children’s Pools
  • Jacuzzi
  • 3 Restaurants
  • Children’s Menu
  • 1 Pizzeria
  • Bar
  • Live Entertainment
  • 2 Shops
  • Gym
  • Fitness Studio
  • Sauna
  • Beauty Treatments
  • 2 Tennis Courts
  • Kids Club
  • Entertainment Staff
  • Games Room
  • ATM
  • Gardens
  • Resort Train
  • Free Parking
  • Free Wi-Fi

Reception Services

  • 24 Hour Reception
  • Guest Services Centre
  • Concierge Service
  • Excursion Bookings
  • Currency Exchange
  • Car Hire
  • Luggage Storage

Accommodation Facilities

  • TV with Satellite Channels
  • Free Wi-Fi
  • Iron & Ironing Board
  • Bath or Shower
  • Complimentary Toiletries
  • Hairdryer
  • Radio
  • Telephone
  • Safe
  • Kitchen
  • Washing Machine
  • Stove
  • Microwave
  • Toaster
  • Kettle
  • Fridge/Freezer
  • Alarm Clock
  • Towels
  • Furnished Terrace/Balcony
Available on request:

  • Cots and Highchairs
  • Baby Safety Gates
  • DVD Player
  • DVD’s
  • Board Games
  • Books

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ABOUT IDILIQ HOTELS & RESORTS

IDILIQ Hotels & Resorts is part of the IDILIQ Group of companies, which own and operate a collection of 10 Hotels & Resorts in Spain, Orlando and the UK, 7 of which are Wyndham or Ramada branded.

Spain > Wyndham Grand Costa del Sol | Royal Marbella Golf Resort Tenerife > Wyndham Residences Costa Adeje | Wyndham Residences Golf del Sur | Ramada Residences Costa Adeje Majorca > Wyndham Portocolom Scotland > Wyndham Duchally Country Estate Orlando > Encantada Resort | Regal Oaks Resort